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SWITCH FOR MORE!

And enjoy the Altelnativ experience

Switch To Altel

SWITCH FOR MORE!

And enjoy the Altelnativ experience

Switch To Altel

SWITCH IN SEVEN STEPS

Before you switch, ensure the following:

  • Your mobile number is registered under your name with your MyKad/passport details
  • Your account is not a supplementary line
  • Your account is in active mode
  • Your current phone is not tied to any contract
  • You have settled all your current phone bills
  • You’re not barred by any telco

Need help?

Call our Customer Service Helpline at

+603-2613 3888

* Local call charges apply

Where to switch?

Need help?

Call our Customer Service Helpline at

+603-2613 3888

* Local call charges apply

Where to switch?

FREQUENTLY ASKED QUESTIONS

1. What happens to the balance credits from my previous service provider? Will it be carried forward?
No. Your credit from your previous provider will be forfeited. Please ensure you haveused up all the credits before switching. Please ensure your account remains active during this process.

2. Why is my switching application rejected?
You will need to check with your current service provider. Some of the reasons:

a) Account inactive
b) Wrong information e.g. wrong NRIC identification provided
c) Your current number is not registered under your own name and MyKad/passport no.
d) Your account is a postpaid supplementary line
e) Your current phone is tied to any contract
f) You have not settled all your current phone bills
g) You’re barred by any telco

3. Is there any cost for MNP?
There will be no switching fee. It’s free.

4. When is the effective date for the FREE MNP application?
The FREE MNP started on 26 May 2015 onwards and you can visit any of ALTEL Exclusive Outlets or VIP Outlets or CUG Distributors

5. I have switched to ALTEL prior to 26 May 2015. Can I claim back the amount that I have paid for the MNP?
No, you are not entitled to claim for any reimbursement which is done before 26 May 2015.

6. I have switched to ALTEL but I am being charged for it. Shouldn’t it be FREE? 

Yes, it should be at no charge. Please assist us to provide the following details to custcare@cc.altel.my or 603 26133888

  • Date and Time of the incident
  • Your mobile phone number and your telco (donor)
  • Name of Shop and its location
  • How much did they charge for the MNP? Any receipt?

7. I went to your Exclusive Outlet / VIP Outlet / CUG Distributors as per listing in your website. When I request to switch to ALTEL, the dealer claims they cannot do it.

All our Exclusive Outlets VIP Outlets and CUG Distributors are authorised to do Mobile Number Portability (MNP) submission. We need to investigate this complaint and please assist us to provide the following to custcare@cc.altel.my or 603 26133888

  • Date and Time of the incident
  • Name of Shop and its location

8. Since the MNP is FREE, will there be any preloaded value in the simcard?
Yes, the preloaded value is RM5 credits and the customer can enjoy it once they have made the first call.

9. I didn’t receive my bank’s transaction authorization code (TAC)?

Your TAC will be updated with ALTEL within 5 business days upon successful switch from your previous service provider. As a result, you can’t transact if the transaction requires a TAC.

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